Refund Policy

A legal disclaimer

Hargrove Beauty Cosmetics LLC

Effective Date: [May 1st 2025]
Website: [www.hargrovebeauty.com]

At Hargrove Beauty Cosmetics LLC, we want you to love your purchase. If for any reason you are not satisfied, we’re here to help. Please read our return policy below.

Refund Policy - the basics

1. Eligibility for Returns

We accept returns on unopened, unused, and undamaged items within 14 days of the delivery date.

To be eligible:

The item must be in its original packaging and condition.
You must provide proof of purchase (order number or confirmation email).
Returns must be initiated within 14 days of receiving the product.

Note: Due to the hygienic nature of cosmetics, used or opened products cannot be returned or exchanged unless damaged or defective.

2. Non-Returnable Items

Opened or used beauty products
Final sale or clearance items
Gift cards

3. Damaged or Defective Items

If your order arrives damaged or you receive the wrong item:

Contact us at support@hargrovebeauty.com within 7 days of delivery.
Include your order number and photos of the damaged item(s).
We will offer a replacement, store credit, or refund based on the issue.

What to include in the Refund Policy

4. Return Process

Email support@hargrovebeauty.com with your return request.
If approved, we will provide return instructions and a return shipping address.
You are responsible for return shipping costs (unless the item was damaged or incorrect).

5. Refunds

Once we receive and inspect your return, we will notify you of the status.
Approved refunds will be issued to your original payment method within 5–10 business days.
Shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item (if eligible) and place a new order.